Customer Satisfaction Questionnaire

Customer Satisfaction Questionnaire – 14-28 March 2022
Thank you for participating in the South Lanarkshire Leisure and Culture - Customer Satisfaction Questionnaire. This survey will only take a few minutes to complete and will help us to improve services and deliver programmes which best meet your needs and expectations.
Thanks again for participating in this survey.
Customer Satisfaction Questionnaire – 14-28 March 2022
1. How did you hear about South Lanarkshire Leisure and Culture (SLLC)?
1. How did you hear about South Lanarkshire Leisure and Culture (SLLC)?
Webpage
Social Media
Advertising
Word of mouth
Other:
2. If you used our website how easy was it for you to find what you were looking for?
2. If you used our website how easy was it for you to find what you were looking for?
Very easy
Easy
Okay
Difficult
N/A
3. If you engaged with our social media pages, which pages did you follow? (tick all that apply)
3. If you engaged with our social media pages, which pages did you follow? (tick all that apply)
Facebook - Children’s activities in South Lanarkshire
Facebook - Cultural activities in South Lanarkshire
Facebook - Leisure in South Lanarkshire
Facebook - Low Parks Museum, Hamilton
Facebook - South Lanarkshire Leisure and Culture Ltd
Facebook - Lanark Memorial Hall
Facebook - Lanark Lifestyles
Twitter - SLLC @SLLeisCulture
Instagram - @slleisculture
not applicable
3a. Was the content appropriate?
3a. Was the content appropriate?
Yes
No
not applicable
3b. if No, please give details?
3b. if No, please give details?
4. On your most recent visit to one of our facilities what was your reason for visiting (tick all that apply):
4. On your most recent visit to one of our facilities what was your reason for visiting (tick all that apply):
Celebration
Entertainment
Health improvement – physical/mental health
Maintain fitness levels
Relaxation
Social interaction and environment/ambience
To access information
To learn something new
To make use of computers
To use the print service
Other:
5. On your visit which of our services did you use (tick all that apply):
5. On your visit which of our services did you use (tick all that apply):
ACE activities
Arts courses and classes
Community Halls/School lets
Country Parks
Fitness classes
Golf
Gym sessions
Health Suite
Ice Rink
Indoor Sports (badminton, gymnastics, basketball, football, netball etc)
Libraries Active IT (use of computers/print facilities)
Libraries - books/reading
Libraries - local history resources
Libraries - family history information
Libraries - Scottish Government schemes (National Entitlement Card application)
Museums - Low Parks/Hamilton Palace/Hamilton Mausoleum
Museums - Cameronians
Museums - Collections
Outdoor Sports - football/bowling/putting/tennis etc
Outdoor activities and watersports
Super Race series
Swimming
Venues - attending performance/wedding/event
6. Following your visit how did you feel (tick all that apply):
6. Following your visit how did you feel (tick all that apply):
Achieved your goal/purpose
Better
Energised
Happier
Healthier
Learned something new
Motivated
Relaxed
Satisfied
Stronger
None of the above
Other:
7. How satisfied were you with your overall experience during your visit?
7. How satisfied were you with your overall experience during your visit?
Very satisfied
Satisfied
Somewhat satisfied
Dissatisfied
7a. Please give details?
7a. Please give details?
8. Would you recommend our services to a friend?
8. Would you recommend our services to a friend?
Yes
No
8a. Please give details?
8a. Please give details?
9. Why did you choose to visit an SLLC venue: (tick all that apply)
9. Why did you choose to visit an SLLC venue: (tick all that apply)
Expertise and friendliness of staff
Good selection of books
Local community facility
Quality of our equipment/facilities
Reputation for providing good quality events/performances
Took advantage of a marketing promotion
Value for Money
Other:
10. Post pandemic, have you discovered more about the services we offer that you weren’t aware of previously ?
10. Post pandemic, have you discovered more about the services we offer that you weren’t aware of previously ?
Yes
No
10a. If so will you use them again?
10a. If so will you use them again?
Yes
No
10b. Please give details
10b. Please give details
11. Any other comments you would wish to make to help improve our services (max 100 words):
11. Any other comments you would wish to make to help improve our services (max 100 words):

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South Lanarkshire Leisure and Culture Ltd is a recognised Scottish Charity, No. SC032549, VAT No. 997 3253 70