Customer Satisfaction Questionnaire – a little more in-depth

Customer satisfaction questionnaire - a little more in-depth

We would love to hear your views in more detail and would appreciate you answering a few additional questions –

Customer satisfaction questionnaire -

a little more in-depth

How helpful were our staff?

Were facilities clean and well presented?

If you used any equipment, did it meet your expectations:

Yes -Excellent

OK - Average

Poor - Not what you would expect

a. Was it clean and well maintained?

b. Was the range and quality of equipment good?

c. Were you able to access equipment without waiting?

Did the quality of our coaching staff meet your expectations:

Yes -Excellent

OK - Average

Poor - Not what you would expect

a. Were coaching staff knowledgeable?

b. Were they available to offer support and assistance?

c. Did they explain and demonstrate the need to warm up/cool down before and after exercise?

d. If you attended a fitness class did the coach explain the intensity of the session and ability level for customers?

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Yes

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