Customer Satisfaction Questionnaire

South Lanarkshire Leisure and Culture - Customer Satisfaction Questionnaire

Thank you for participating in the South Lanarkshire Leisure and Culture - Customer Satisfaction Questionnaire. Your feedback helps us recognise what we are doing right but more importantly, what we are not quite getting perfect.

This survey will take no longer than a few minutes, but will help develop our services for all users.

Thanks again for participating in this survey.

1. If you used our website or social media pages, how easy was it for you to navigate and book services or follow us?

1 Not easy at all

2

3

4

5

6

7

8

9

10 Extremely easy

How easy was it for you to navigate

How easy was it for you to book services

How easy was it for you to follow us

2. What was your reason for visiting our facility (tick all that apply):

a. Health improvement – physical health

b. Health improvement - mental health

c. Health improvement - weight loss programme

d. Improve/maintain fitness levels

e. Social interaction and environment

3. Following your visit how did you feel (tick all that apply):

a. Better

b. Happier

c. Motivated

d. Energised

e. Achieved your goal

f. Relaxed

g. Learned something new

h. Other (please specify below) :

Other:

4. How satisfied were you with your overall experience today?

Poor

Okay

Good

Excellent

5. How likely are you to recommend our services to a friend?

Not at all likely

1

2

3

4

5

6

7

8

9

10

Extremely likely

6. Which of our services did you take part in today:

Fitness classes

Gym Session

Swimming

Libraries

Museums

Outdoor Recreation

Country Parks

Golf

Venues

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Question

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